Not in love? No worries. If your order isn’t quite right, we’ll happily take it back as long as the shoes are in new condition within 30 days of purchase. We offer great competitive prices, Unfortunately , we are not able to offer free shipping on returns.We recommend using the US Postal service they have the best rates. Returns are simple. If you choose to return for a refund, Items must be sent back within 30 days from the purchase date, though during the holiday season (November 1 – January 1) we’ll give you up to 60 days from the purchase date to make gift-giving easier Items should be as good as new, unworn, and include all original tags All packaging including the original shoe box must be included. Items should always be mailed back to Returns Dept:THE WALKING SHOE P O BOX 7284 , Mission Hills CA 91346 , not the manufacturer Refunds are credited via the original payment method within 5 business days of receipt to our warehouse Credits can take an additional 2 – 10 business days to post to your account, depending on your credit card Make sure that you do not put labels or packing tape directly onto the shoe box , There is a $ 15 fee for damaging the original shoe box All shoes sent back without a box and all the original packaging ,Unfortunatly we do not accept returns on and worn shoes . ALL PACKAGES ARE SHIPPED USING UNITED STATES POSTAL SERVICE WITH SIGNATURE CONFIRMATION. IF YOU DO NOT RECEIVE YOUR PACKAGE OR A DELIVERY NOTICE. CONTACT YOUR LOCAL USPS AND SPEAK TO A SUPERVISOR. GIVE YOUR TRACKING # NUMBER TO PICK UP YOUR PACKAGE OR RESCHEDULE A DELIVERY. PACKAGE THEFTS (Porch Pirates): Due to the upcoming holiday season, all police in your area have seen a huge spike in suspects who are stealing recently delivered packages from the front porch of residents. It’s a known fact that criminals follow delivery trucks and wait for a package to be delivered at a unoccupied residence. After the delivery truck leaves the area, the suspect will run up to the door and steal the package. With online shopping becoming more common, this will continue to be a significant issue for our community. There are a few things one can do to prevent becoming a victim. If the option is available, choose to have someone sign for a delivered package. If you own a PO Box and the company allows it, have the package delivered there. See if the company shipping will provide an estimate time of delivery so you or someone you trust can be at home when the package arrives. If you don’t have any way or anyone who can be home, another idea would be speak to a reliable neighbor or friend and have the package delivered to them if they are going to be home. USPS INFORMATION: Get the Mail You Missed Re-delivered If we missed you when we tried to deliver your mail, you can schedule re-delivery online using the peach-colored slip left by your carrier to look up your items and reschedule delivery. For same day re-delivery, make sure your request is submitted by 2AM CST Monday – Saturday. Re-delivery may not be available in your ZIP Code™. Check with your local Post Office™ for pickup information.